1. General Terms and Conditions of LH Hotels & Resorts s.r.o.

 

1.1. These general terms and conditions govern the terms of bookings made via the websites of hotels operated by LH Hotels & Resorts s.r.o.

 

1.2. By visiting and browsing our website, using it and making a booking, you confirm that you have read the terms and conditions set out below, that you understand them and that you agree to them.

 

1.3. Service Provider

The provider of accommodation and related services under these terms and conditions is:

LH Hotels & Resorts s.r.o., with its registered office at Římská 103/12, Vinohrady, 120 00 Prague 2,
Company registration number: 06341969
VAT No.: CZ06341969
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 280561
(hereinafter referred to as “LHHR”).

1.4. LH Hotels & Resorts s.r.o. (hereinafter referred to as ‘LHHR’) is registered at Římská
103/12, 120 00 Prague 2 Vinohrady. All correspondence should be sent to the
address.

1.5. By making a booking via the websites of LHHR’s hotels, you are entering into a direct (legally
binding) contractual relationship. For this reason, you confirm and declare that you are legally
to enter into legal transactions and are over 18 years of age, that you accept responsibility for all payments made
made in your name or via your credit/debit card, and confirm that the information you have provided
is true and accurate.

1.6. All orders placed by you shall be deemed an expression of your free will
to purchase the requested services available in the LHHR hotels’ range. Your
order will not be contractually binding until it has been confirmed by the hotel or
LHHR’s sales department, and until payment of the deposit invoice or
a credit card guarantee for the accommodation has been provided.

2. Types of bookings

2.1. Two types of booking can be made on the hotels’ websites

a) a standard booking, which can be cancelled free of charge 24 hours before arrival
b) a non-refundable booking, which cannot be cancelled or refunded.

2.2. A standard booking with the option to cancel may be amended or cancelled in accordance with the applicable cancellation terms
depending on the selected dates.

2.3. For non-refundable bookings, changes or cancellations may be made without the option
a refund of the booking fee already paid. Unlike standard bookings, these bookings are always
offered at a discounted rate, and this discounted rate is conditional upon the immediate prepayment of a deposit
from the customer’s credit/debit card at the time the booking is made.

3. Making an online booking

3.1. When making an online booking via the LHHR hotels’ websites, you must complete
the booking form with all the required details relating to your stay (selection of the desired
hotel, dates of stay, number of guests, number of rooms and, where applicable, a discount code) and then click on
BOOK. You will then be taken to a page where you can book a specific room type,
based on price and payment terms. In the next step, you will be redirected to a page where you will complete
the booking form and enter your credit/debit card details.

There are two payment options to choose from:

a) a discounted rate for non-refundable bookings
, with immediate prepayment via your credit/debit card

b) a standard booking – payment at the hotel reception; your credit/debit card details are
the form solely to guarantee your accommodation. Once the booking has been finalised and submitted
the booking, you will receive a booking confirmation showing all the detailed
information regarding your booking.

3.2. If you choose immediate prepayment via
a credit/debit card, the hotel will charge the booking amount to
credit/debit card specified in the booking. Should the booking be paid for by a third party’s credit/debit
card, i.e. if the guests staying at the hotel do not have the credit/debit
card with which the payment will be made, please contact the hotel’s reception by email so that we can
send you a link to a secure payment gateway where the payment can be made.

3.3. If the payment authorisation is successful, you will receive a confirmation email together with the
and an invoice. If you do not receive the confirmation email, or if you have any queries,
please contact our reservations department or the reception desk at the relevant hotel’s email address.
All contact details can be found on the websites of the individual hotels.

4. Changes to bookings

4.1. All booking changes (change of name, booking dates, hotel, room type, etc.)
must be made in writing by emailing the reception of the relevant hotel; contact details can be found on the
websites of the individual hotels. You will receive confirmation of the requested changes. Should
the requested change cannot be made, you will be informed of this
by email.

5. Prices

5.1. On our website, we always state the average price per room per night and the total price
for the stay. When making a booking, you can change the currency in the booking form to
you wish to pay in. We accept payments in CZK and EUR; for any other currencies, please
contact the hotel reception.

5.2. Payment by credit/debit card can be made in CZK and EUR; for any
other currencies, please contact the hotel reception.

5.3. Exchange rates are set daily and are based on the rates published by the Czech National Bank (ČNB). Information on the exchange rate and the total
price in CZK charged to your credit/debit card is always stated on the invoice, which
you will receive as an attachment to the confirmation email.

6. Payment terms

6.1. The payment method depends on the type of booking selected, and the payment terms are always specified
in the booking form.

6.2. For standard bookings with the option to cancel 1 day before arrival, payment must be made directly
at the hotel reception. When paying at the hotel reception, we require clients to provide, as a guarantee
accommodation, to provide their credit/debit card number, including the card’s expiry date. We merely verify this card
and carry out a so-called pre-authorisation of the credit/debit card for the sum of 1 Kč. Pre-authorisation refers to
the amount being blocked on the credit/debit card for a limited period of approximately 14 days (the duration of the block depends on
the terms and conditions of the credit/debit card issuer); it does not therefore involve the actual
amount from the customer’s credit/debit card.

6.3. For bookings that cannot be cancelled or refunded, payment must be made immediately
from the client’s credit/debit card. The amount for accommodation is debited from the credit/debit card specified
in the booking is carried out by the reception of the hotel in question directly at the hotel’s payment terminal.

7. Cancellation Policy

7.1. By making a booking, you accept the relevant cancellation terms in the event of a no-show at the hotel
or in the event of a late cancellation.

7.2. All cancellations or changes to the booking must be made in writing via email and
sent to the reception address of the relevant hotel. Your cancellation or change to the booking will be
confirmed in writing. This confirmation will also state the amount of any contractual penalty, in accordance with
the applicable cancellation terms and conditions.

7.3. For standard bookings with the option of free cancellation 24 hours before arrival and payment
at the hotel reception, no contractual penalty will be charged if the booking is cancelled by 6.00 pm at the latest, 24 hours prior to
arrival, you will not be charged any contractual penalty. If the booking is cancelled after this deadline
or in the event of a no-show, you will be charged a contractual penalty amounting to 100 per cent of the cost of accommodation and
any other services booked for the first night.

7.4. For non-refundable bookings with immediate prepayment on the day
the booking is made, should you change or cancel the booking, or in the event of a no-show, you will be
a contractual penalty amounting to 100 per cent of the total booking price.

CANCELLATION TERMS:

• Cancellation of a booking up to 7 days before arrival: no contractual penalty
• 5–7 days – a contractual penalty of 50 per cent of the total booking price
• 2–4 days – a contractual penalty of 75 per cent of the total booking price
• 1 day before arrival – a contractual penalty of 100 per cent of the total booking price
• No-show – contractual penalty of 100% of the total booking price

8. Complaints and compensation

8.1. If you have a complaint about the quality of your accommodation or any reservations regarding the services provided, please try to
resolve the matter immediately on site with reception or, where appropriate, with the hotel management, and allow them to
rectify the situation as quickly as possible.

8.2. If it is not possible to resolve the issue on the spot, please send your complaint to us by email
recepce@lhdvoraktabor.cz no later than 10 days from the date of your return. Your complaint will be
investigated and any compensation will be proposed in accordance with the applicable rules set out
by the relevant legislation.

LH Hotels & Resorts s.r.o. reserves the right to amend these terms and conditions. It is
your responsibility to check the wording of these terms and conditions regularly before each booking
and to familiarise yourself with any changes to them.

 

In Prague on 1 January 2021